Frequently Asked

Jacqueline Row is a luxury interior design studio and curated collection based in Atlanta, Georgia, working with clients coast to coast. The studio takes a small number of private commissions each year — whole homes, single rooms, and, beyond the home, commercial spaces where business is received. Alongside the design practice, the Collection offers lighting and objects chosen the way a room is composed: slowly, and with restraint.

Jacqueline Row is an interior design studio based in Atlanta, Georgia. The studio serves clients throughout metro Atlanta — including Buckhead, Sandy Springs, Alpharetta, and the surrounding areas — and takes commissions nationwide, working coast to coast on both residential and commercial projects.

The studio offers full-service interior design by commission, structured in four ways: full home design, single room design, sourcing and procurement, and commercial design — what we call Beyond the Home. Every commission includes concept development, renderings, layouts, lighting and millwork specification, furniture sourcing, project management, and installation. Alongside the design practice, the Collection offers curated lighting and objects available to purchase directly.

Monique Jacqueline is the Founder and Lead Designer of Jacqueline Row. She was raised in the world of interior design, working alongside her mother from childhood on residential projects, renovations, and staging. She is joined by Kimberly McNeal — her mother, and the studio's Principal and Director of Operations — who brings more than twenty-five years in interior design, renovation, and project management. Together they run the studio as a two-generation practice: one eye trained by the other, and a quarter-century of experience behind every commission.

Jacqueline Row specializes in warm modern interior design — clean architectural planes, curved and low-profile forms, and rich natural materials like travertine, unlacquered brass, rift-sawn white oak, plaster, and stone. Rooms are layered rather than minimal, and the palette runs warm and grounded rather than stark. The guiding principle is the considered over the decorated: a room doesn't need more in it, it needs the right things, arranged by someone who has thought about how you actually live. Every commission is composed around the client and the architecture, so no two rooms look alike.

To hire Jacqueline Row for an interior design project, start by submitting an inquiry through the studio's contact form. Every inquiry is read personally, and you'll hear back within two business days. If the project looks like a fit, the next step is a conversation about the space, how it's meant to be used, and what it needs to do. From there the studio prepares a proposal covering scope, timeline, and investment. Work begins once the agreement is signed and the retainer is received. The studio takes a small number of commissions each year, so projects are typically booked several weeks in advance.

The interior design process at Jacqueline Row runs in six phases. Inquiry — a conversation about the space, the business, and what the room has to do; the commission is confirmed here, with the agreement signed and the retainer received. Survey — measurements, existing conditions, and how the space is actually used. Concept — direction, materials, palette, and the first renderings, so you approve the room before anything is ordered. Development — layouts, lighting, millwork, and finishes resolved to specification, producing drawings a contractor can build from. Sourcing — selection, procurement, and scheduling, with every piece received and inspected at the studio before it reaches your site. Installation — delivered, placed, styled, and finished, so you walk into a room rather than a job site.

An interior design commission at Jacqueline Row is priced as a flat design fee, scoped to the project rather than billed hourly. Fees vary by tier — full home, single room, sourcing and procurement, or commercial — and are quoted after an initial conversation about scope, square footage, and timeline. The studio maintains a project minimum, which we'll confirm early so neither of us spends time on a project that isn't a fit. Furnishings, millwork, and construction are separate from the design fee, and the studio applies a standard trade markup on sourced pieces, disclosed in your proposal. A flat construction management fee applies where the project involves building.

Yes, Jacqueline Row takes on home renovations as part of a full-service commission. The studio handles the design side — layouts, millwork, lighting, finishes, and specification — and produces the drawings a contractor builds from. We coordinate closely with your general contractor and architect throughout, and a flat construction management fee applies on projects involving building work. Jacqueline Row is not a licensed general contractor and does not perform construction; structural and code-related work requires a licensed architect or engineer's stamped drawings.

Yes. Jacqueline Row is based in Atlanta and works with residential clients nationwide. Design, sourcing, and collection services are available to clients across the United States; please inquire to discuss a project in your area.

Yes, Jacqueline Row offers commercial interior design under Beyond the Home — the studio's term for work outside private residences. That includes restaurants and hospitality, med spas and wellness, boutique retail, private offices, and reception and waiting areas. Commercial commissions follow the same six phases as residential work, with the same standard of specification and the same restraint. The difference is what the room has to do: a space that receives clients carries different demands for durability, acoustics, lighting, and flow, and those are design problems rather than compromises. The studio works with commercial clients in Atlanta and nationwide.

The Jacqueline Row collection is a curated selection of lighting and objects for the home. Each piece is chosen the way a room is composed — slowly, and with restraint — to bring atmosphere and a considered point of view to a space.

Collection pieces can be purchased directly through the Jacqueline Row website. Browse the Collection, add pieces to your bag, and check out securely online. Lead times vary by piece, as the collection includes both stocked and specially curated items; the expected timing for each piece is noted on its product page.

A trade program for interior designers, architects, and design professionals is coming soon. To be notified when it opens, or to discuss a trade relationship in the meantime, please contact the studio.

Every Collection order ships from the studio, and each piece is inspected before it goes out. Because the Collection is produced in limited runs, many pieces are offered as preorders — the expected ship window is stated on the product page at the time of purchase, and tracking is sent as soon as your order leaves the studio.

Preorders can be cancelled for a full refund at any point before they ship. Once shipped, standard return terms apply. If a piece arrives damaged, email orders@jacquelinerow.com within 72 hours with photographs and we'll make it right.

Full shipping, delivery, and returns terms are on the Shipping & Care page.

Caring for your Jacqueline Row pieces depends on the material, and specific instructions are included with every order.

Unlacquered brass develops a patina over time — that's intended, not a flaw. Wipe with a soft dry cloth; polish only if you want to return it to its original brightness.

Natural stone — marble, travertine, and limestone — should be blotted rather than wiped when something spills, and sealed periodically. Avoid acidic or abrasive cleaners.

Wood wants a dry or barely damp cloth and no direct sun. Solid wood moves with humidity, and slight variation over time is normal.

Ceramics and glass should be hand-washed and dried rather than left to air dry.

Natural materials vary piece to piece — in color, veining, and grain — and no two are identical. That variation is part of what makes them worth having.

You can contact Jacqueline Row through the Contact page or by email at hello@jacquelinerow.com. For design commissions, please use the inquiry form on the Studio or Contact page so the studio has the details it needs to respond fully — every inquiry is read personally, and you'll hear back within two business days. For questions about a Collection order, email orders@jacquelinerow.com with your order number. The studio is based in Atlanta, Georgia, and works with clients nationwide.

The best way to stay updated on Jacqueline Row is to join the studio's mailing list. Subscribers hear about new Journal entries, studio work, and receive first access when Collection No. 01 opens — pieces are produced in limited runs, so early access matters. You can also follow the studio on Instagram at @jacquelinerowstudio, where we share concept work, material studies, and notes from the studio.

The difference between an interior designer and a decorator is scope. A decorator works with what's already there — furniture, textiles, paint, styling. An interior designer works with the architecture itself: layouts, lighting plans, millwork, materials, and finishes, producing drawings a contractor can build from. Jacqueline Row is an interior design studio, which means we can move a wall, redesign a lighting plan, or specify custom millwork, and then furnish and style the room once it's built.

An interior design project typically takes six to twelve months for a full home, and three to six months for a single room, though timelines depend on scope, construction, and lead times. Design phases move relatively quickly; sourcing and manufacturing are what set the pace, as custom furniture and millwork often carry lead times of twelve to twenty weeks. Your proposal includes a projected schedule, and the studio maintains a master timeline throughout so you always know where the project stands.

Jacqueline Row charges a flat design fee, scoped to the project rather than billed hourly. A flat fee means you know your investment before work begins and you're never charged for a conversation. Work that falls outside the agreed scope is billed at an hourly rate, disclosed in your agreement, and always discussed with you before it's incurred.

Yes. Jacqueline Row is based in Atlanta, Georgia and works with clients nationwide, coast to coast. Out-of-state projects are structured around a small number of on-site visits at key phases, with the rest managed remotely through detailed drawings, renderings, and regular calls. Travel is billed as a flat day rate plus expenses at cost, stated in your proposal.

Yes. Jacqueline Row maintains a minimum commission size, which we confirm early in the inquiry process. The studio takes a small number of projects each year, and a minimum ensures every commission receives the depth of attention the work requires. If a project falls below it, we'll tell you directly, and where we can we'll point you toward someone better suited.

Yes. Jacqueline Row offers single room design as one of its four commission tiers, and it's a common way to begin. A single room commission follows the same six phases as a full home — concept, development, sourcing, installation — at a smaller scale. Many clients start with one room and expand from there.

You'll be involved at the decision points and left alone for the rest. Every commission includes a survey conversation at the start, a concept presentation you approve before anything is ordered, and check-ins at development and sourcing. Between those, the studio handles specification, procurement, scheduling, and coordination. Most clients tell us the pace feels involved without being demanding — you make the decisions that matter and none of the ones that don't.

If you don't like the concept, we revise it. Concept presentations include a defined number of revision rounds, stated in your agreement, and the survey phase exists precisely to prevent a concept from missing. If direction changes substantially after approval, that becomes a scope change and is discussed and priced before any work continues.

Yes. Jacqueline Row regularly incorporates pieces clients already own — inherited furniture, art, and things with history in them often make a room feel composed rather than purchased. During the survey phase we'll look at what you have and tell you honestly what works, what could be reupholstered or refinished, and what would be better placed elsewhere.

Yes. Jacqueline Row works alongside your architect, general contractor, and trades throughout the project, and we're glad to work with people you already trust. If you don't have a team in place, the studio can recommend contractors we've worked with. Construction itself is performed by licensed contractors, and structural or code-related work requires an architect or engineer's stamped drawings.

Yes. Jacqueline Row handles all ordering, procurement, and scheduling as part of the sourcing phase. Pieces are received and inspected at the studio before they reach your site, so damage and defects are caught before installation day rather than in front of you. You walk into a finished room, not a delivery.

If a piece arrives damaged, the studio handles the claim, the replacement, and the rescheduling — you don't manage it. Because everything is inspected on receipt, most issues are caught before they ever reach your home. Delays happen in custom work, and when they do, we tell you early and adjust the installation schedule rather than let the date slip quietly.

Yes. Jacqueline Row applies a standard trade markup on furniture and furnishings sourced on your behalf, disclosed in your agreement. Markup covers procurement, order management, freight coordination, receiving, inspection, and claims — the work of getting a piece from a showroom floor to your room in the condition it should arrive in. Custom and one-of-a-kind pieces carry a higher markup reflecting the additional coordination they require.

For a full home commission, the design fee is paid 50% at signing, 25% at design approval, and 25% at installation. Furnishings are paid in full per order before the order is placed — vendors require payment upfront, and the studio doesn't extend credit on merchandise. Your agreement states the complete schedule before you sign anything.

The design fee covers the studio's work: concept, renderings, layouts, lighting and millwork specification, finish selection, sourcing, project coordination, and installation. It does not include the cost of furniture, fixtures, materials, or construction — those are separate and paid directly against approved orders. Construction project management is billed as a flat fee where a project involves building work.

Scope changes are documented and priced before any additional work begins. If you add a room, expand the program, or change direction after a phase has been approved, the studio issues a change order stating what's changing, what it costs, and how it affects the schedule. Nothing proceeds until you've approved it — you'll never receive a surprise invoice.

Travel is billed as a flat day rate plus expenses at cost for projects requiring the studio to be on site outside the Atlanta area. The day rate and the anticipated number of visits are stated in your proposal, so travel is a known figure rather than an open one.

Yes. Jacqueline Row takes commercial commissions under Beyond the Home, including restaurants, hospitality, med spas and wellness, boutique retail, and private offices. Hospitality work carries demands residential doesn't — durability, acoustics, service flow, and lighting that has to perform at every hour of operation. Those are design problems the studio solves rather than compromises it accepts.

Yes. Commercial commissions are scheduled against your build-out and opening date, working backward from it. The studio coordinates with your general contractor and landlord's requirements throughout, and lead times are flagged early so long-lead items are ordered in time to meet the schedule rather than delay it.

The studio designs to ADA and applicable code requirements and coordinates closely with your architect on compliance. Final responsibility for code and accessibility compliance rests with the licensed architect or engineer of record, whose stamped drawings govern the permit set. We flag compliance considerations early — clearances, fixture heights, turning radii — so they shape the design rather than force a redesign later.

Collection pieces are sold as preorders because they're produced in limited runs rather than held in warehouse inventory. Preordering means pieces are made in the quantity they're wanted, which keeps the Collection small and considered rather than mass-produced. Each product page states the expected ship window at the time of purchase, and preorders can be cancelled for a full refund any time before they ship.

Jacqueline Row currently ships within the United States. For international inquiries, contact the studio and we'll see what's possible.

Collection pieces are produced in limited runs, and most are not restocked once sold out. Some pieces may return in a future collection, in a different finish or edition. Joining the mailing list is the best way to hear when a new collection opens.